ORDERS OVER $150 RECEIVE FREE STANDARD SHIPPING AUSTRALIA WIDE!
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Shipping policy

FREE SHIPPING ON DOMESTIC ORDERS OVER $150

  • This offer excludes bulky items and gift cards.
  • Offer applies to Standard Delivery within Australia only (Express Delivery is excluded from this offer).
  • The free delivery offer may be withdrawn or altered at any time.

 EXPRESS SHIPPING ON DOMESTIC ORDERS IS $14.99

  • This offer excludes bulky items and gift cards.
  • Offer applies to Standard Express Delivery within Australia only.
  • Timeframes only apply to business days.

 

SHIPPING ON INTERNATIONAL ORDERS IS $39.99

  • This offer excludes bulky items and gift cards.
  • Offer applies to Standard International Delivery.
  • The free international delivery offer may be withdrawn or altered at any time.

 

PROCESSING YOUR ORDER

DUKE STORE will process any online orders within one business day. This may however be delayed due to public holidays or due to stock availability. If any items that are ordered are out of stock, we will email the customer to provide a refund or adequate replacement. 

 

DELIVERY TIMES

DUKE STORE uses Australia Post for deliveries. The estimated delivery time for standard delivery is between 2 to 5 business days and 1-2 business days for express delivery. International delivery may take up to 2 weeks depending on the delivery location. Australia Post only deliver on week days. DUKE STORE is not responsible for any delays due to Australia Post, which may occur during peak times.

 

TRACK MY ORDER

Once you have your Australia Post tracking number, you can track your parcel on the Australia Post website. Please allow a minimum of 12 hours after receiving the receipt of your order before attempting to track your order on the website.

Once your order is dispatched from the warehouse, you'll receive an email containing your tracking information. If you do not receive this email and would like to obtain your tracking information, please email the team at campbelltown@dukestore.com.au

 

ANY PROBLEMS WITH YOUR ORDER?

We hope that in using or website that you get the best online shopping experience, so if you have any queries or concerns with your order, please contact us at campbelltown@dukestore.com.au